Please note that this website prices are all in Australian dollars (AUD) and include Goods and Services Tax (GST).
We aim to dispatch items within two working days of receipt of payment. For larger orders, custom orders and back-orders, please allow 1-2 weeks for delivery. Unfortunately, however, delivery dates depend on a number of factors outside of our control and we therefore cannot accept responsibility for delays. We will, however, endeavour to keep you informed at all times as to the progress of your order.
Unless you instruct us otherwise, orders which are unable to be filled from in-stock items may be delivered in instalments.
We generally ship by way of the fastest service methods possible within budgetary constraints while ensuring traceability is always maintained. For large orders we may elect to utilise an alternative carrier without prior notice. Additional charges may apply if you require expedited or special delivery.
We pack goods to ensure damage should not occur however we have no control over what happens and how the goods are treated in transit. Once the goods are delivered to the carrier for shipment, we are no longer responsible for the goods and this constitutes supply for the purposes of this agreement, and, as a consequence, all risk associated with the loss of, or damage to, goods in transit rests with the purchaser. Similarly, the costs of, and sole responsibility for, transit insurance rests with the purchaser and is your choice at the time of checkout. If shipping insurance is not available at the time of checkout then goods are shipped at your risk as detailed above. Should any issue arise with the delivery of goods supplied we will do our best to assist you in resolving these problems in alignment with our customer service policy.